Products are still good but customer service IS NOT! I received a letter from a "manager", I tried to call that number, IMPOSSIBLE to get through. I faced a barrage of CSRs and no one would put me through the person concerned. As a former legal professional I was about to escalate that issue but a male CSR a little sharper than the others received the message and eventually I was directed to a competent person, if not to the Lord anointed "supervisor"
The staff has always been friendly and very accommodating.
the Blair Co.
I noticed that 7 months ago the ratings dropped from 5 stars to ONE! I concur with the new rating.
I recently placed an order on line. I was told my order would arrive about 7-10 days after ordering. I received my order within 4 days. Never have I received an order that quickly WITHOUT using expedited shipping.
I will continue shopping Blair, store and catalog, for as long as I can. I am 67yrs old and hope to still have a long and satisfied relationship with
KEEP AWAY from Blair from now on." VERY poor customer service.
I placed my order, waited 2-weeks, and tried like crazy to call them. Their 800 number is always "experiencing high call volumes", so you have to call their direct number if you want to get through.
I have been shopping Blair stores and catalogs for approximately 40yrs.now. In all those years I have never had a problem with them. The merchandise they offer are good quality and good prices.
These guys are not operating entirely above board. Maybe they do ship merchandise to some consumers, but not to me. Google them real quick, and maybe toss in the term "scam" or "fraud" and see the myriad complaints from other consumers if you want a better picture.
I got some story about how the company had to shut down for 6-days while they installed a new order system, even though the site said nothing about it. I was given new tracking numbers, but when I tried the tracking system on the site, it never worked.
Nice clothing
Then I looked at the code on the tracking page... not a real tracking page, just a dummy .php interface. Like it LOOKS real, but it can't track anything because it doesn't connect to anything.
Ordered item on Dec 2 2017. Been told on Dec 12 that item was on back order. When I bought item it was saying "in stock". Lady said that it takes 8 business days to process the order, on their answering system it says 3 business days. Never got any tracking info or any idea when the item will be shipped or when I will get it. Will probably get it after Christmas, lol. Worst customer service, beware.
Now it's 4-weeks out from my 7-10 day order, and I can't get through to them on any number I try calling.
Blair Corporation is a US Clothing Store based in Warren, Pennsylvania. Blair Corporation is located at 220 Hickory St, Warren, PA 16366, USA.
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